Do you ship overseas?
Unfortunately at this time we only ship within the United Kingdom.
How long will it take to get my order?
Business days are Monday to Friday. Holidays, Saturday and Sunday are not included in shipping days.
Standard Shipping : Delivery by the end of the third business day after an order has shipped. For example, if an order is placed Tuesday night and is processed/shipped on Wednesday, it would arrive on Monday of the following week.
Heavy Good Shipping : Delivery typically in 2 business days.
What shipping carriers do you use?
Our standard shipping is via Royal Mail Signed For Second Class.
If your order qualifies for Heavy Goods Shipping, items are shipped via Parcel Force Express 48.
Can I return my product?
We always aim for make sure our customers love our products. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Can I get my product personalized?
It depends on the product. All options are outlined on the product page, so look out for customization options there.
My order arrived damaged
Unfortunately, while we put extra care into our packaging that can happen. If that is the case, please contact us directly through our contact form. We will be happy to send you another product.
How do I clean + care for my Marble?
Marble is closely related to limestone, so it is soft, porous, and quite sensitive to the acids found in wine, citrus fruits, and everyday cleaning products. Spilling coffee on your marble can cause staining, but using an acidic cleaner can do damage all by itself.
Thoroughly rinse and pat dry the surface with clean water after hand washing.
Blot up spills immediately.
Any liquid left for a prolonged period of time may leave a mark.
My marble looks different to that pictured?
Marble is a natural material, therefore no two pieces of marble are ever identical. Veining pattern, gradient and colour will always slightly differ this is all part of the stone's natural beauty.
Great care is taken to ensure that photographs and set descriptions are a true representation of the products so that you receive items that you are happy with, however, please bear in mind that colours may appear differently on screens and slight variation may occur.
Caring for your clock movement
Please be careful not to destroy your clock movement by removing the second hand after it is fitted. The second hand fits very tightly as it is a metal to metal fit. It is not intended to be removed after fitting as this can pull the metal hand spindle out of the movement which could destroy the movement. For this reason, carefully push it on to the spindle, especially if you may want to remove it again.
Fitting your clock hands
Firstly, remove the polythene protective coating from the minute and hour hands.
Holding the back of the movement case for support hold the centre of the hour hand firmly and turn and wriggle it whilst gradually pushing it on to the movement spindle. Whilst making sure it is pointing to the 12. Repeat the process with the minute hand, again, ensuring it is pointing to the 12. Use the winder on the back of the movement to make sure the hands complete a full 12 hour cycle without touching together. If they do, just bend them slightly to move them apart.
Finally, push the second hand onto the spindle.
Insert a new AA battery. Your clock will start.
Can Marble break?
Marble is fragile, treat it with care because it can chip and break!
You can contact us through our contact page! We will be happy to assist you.