How long will it take to receive my order?
We always aim to dispatch your order within 2 working days, but, if you order during the weekend, we will send it out the following working day, (subject to stock availability).
Every effort is made to keep stock levels updated, however, as every item is made in house, levels are subject to some fluctuation. Should an item sell out before levels are updated, you will be contacted as soon as possible to advise of the delays.
We will always get your order to you as quickly as we possibly can.
What couriers do you use?
We tend to use one of two couriers, Parcel Force or Royal Mail - the ones that we think are the best.
Royal Mail is our preferred partner for orders - when the parcel weight is less than 2kg.
For orders less than 2kg in weight, we charge £6.50 for First Class, or £3.95 for Second Class. Orders with a parcel weight above 2kg, we charge £8.62.
A signature is required upon delivery.
Do you ship internationally?
Unfortunately at this time we only ship within the United Kingdom.
My order arrived damaged!
Unfortunately whilst we put extra care into our packaging that can happen. If that is the case please contact us directly through our contact form. We will be happy to send you another product.
Can I return a product?
Sometimes you need to see things in your own home to know if it works for you. We get that. While we want you to be thrilled to bits, we also want you to know that if your are not, thats fine too. So, we have made our returns policy simple and easy.
We will honour a 14-day, no quibble refund policy on any Blonde and Stone item provided that the product(s) are returned complete, in perfect condition, unused, and with its original packaging.
The only designs that we cannot accept returns on are Blonde and Stone bespoke pieces.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
My marble differs to that pictured?
Marble is a natural material, therefore no two pieces are ever identical. Veining pattern, gradient and colour will always slightly differ this is all part of the stone's natural beauty.
Great care is taken to ensure that photographs and set descriptions are a true presentation of the products so that you receive items that you are happy with, however, please bear in mind that colours may appear differently on screens and slight variation may occur.
Can marble break?
Yes! Marble is fragile, treat it with care because it can chip and break.
How do I clean and care for my marble?
With proper care your marble will stand the test of time and look as beautiful as the day it was purchased. There are a few simple steps to follow to ensure the natural beauty is preserved.
Marble is soft, porous, and quite sensitive to the acids found in wine, citrus fruits, and everyday cleaning products. Spilling coffee on your marble can cause staining, but using an acidic cleaner can do damage all by itself. Thoroughly rinse and pat dry the surface with clean water after hand washing. Blot up spills immediately. Any liquid left for a prolonged period of time may leave a mark.
How do I fit the clock hands to the clock face?
Firstly, remove the polythene protective coating.
Holding the back of the movement case hold the centre of the hour hand firmly and turn and wriggle it whilst gradually pushing it on to the movement spindle. Whilst making sure it is pointing to the 12. Repeat the process with the minute hand.Use the winder on the back of the movement to make sure the hands complete a full 12 hour cycle without touching together. If they do, just bend them slightly to move them apart. Finally, push the second hand onto the spindle.
Insert a new AA battery. Your clock will start.
Are you collections made in England?
Absolutely! All our collections are made in Britain exclusively by us!